DIGITRIPS & Femmes du Tourisme : un mécénat engagé pour développer le leadership au féminin
DIGITRIPS & Femmes du Tourisme : un mécénat engagé pour développer le leadership au féminin
DIGITRIPS Pro Belux wins “Digital Excellence” award at Travel Awards 2025
DIGITRIPS Pro Belux wins Travel Awards 2025 “Digital Excellence” award for Belgium and Luxembourg
DIGITRIPS celebrates its 10 year anniversary !
Discover the DIGITRIPS ten-year anniversary campaign!
WTM London 2025: DIGITRIPS showcases its European travel tech leadership
Read the highlights of DIGITRIPS at WTM London 2025
Réserver un vol en cinq étapes sur DIGITRIPS Pro
Dans le quotidien d’un agent de voyage, réserver un vol peut parfois ressembler à un parcours d’obstacles : interfaces multiples, tarifs disparates, conditions tarifaires complexes.
On vous avait déjà donné cinq raisons d’adopter DIGITRIPS Pro. Voici maintenant comment réserver un vol en cinq étapes sur DIGITRIPS Pro, avec quelques tips pratiques pour éviter les erreurs les plus courantes.
Cinq raisons d’adopter DIGITRIPS Pro
DIGITRIPS Pro (ex Misterfly Pro), c’est LA plateforme dédiée aux réservations des agents de voyage. Tous les produits au même endroit pour faire décoller vos clients !
DIGITRIPS announces the appointment of Patrick Lemaire as Deputy CEO and strengthens its leadership team
Paris, October 13, 2025 – DIGITRIPS, leading travel technology company in B2B and B2B2C travel distribution, announces the appointment of Patrick Lemaire as Deputy Chief Executive Officer. A graduate of the École Nationale des Ponts et Chaussées and the National University of Singapore, Patrick Lemaire brings over twenty years of experience in consulting, entrepreneurship, and the travel industry, both in France and internationally. After starting his career in strategy consulting at Roland Berger and founding his own company, he hold several executive positions within major industry players, including Fram-Promovacances and Smartbox, where he led digital operations and business activities across Europe. This appointment marks a new phase of growth for the group, characterized by strengthened governance and a renewed international ambition. Patrick Lemaire succeeds Émilie Dumont, alongside co-founders Carlos Da Silva and Nicolas Brumelot. Leveraging his extensive experience, Patrick will lead DIGITRIPS through its next stage of development, focusing on international expansion, technological innovation, and the strengthening of strategic partnerships across Europe and beyond. « Joining DIGITRIPS at this pivotal moment in its growth is a tremendous opportunity. The group has a solid technological foundation, a distinctive offering, and a highly committed team. I am excited to contribute to the next chapter of this journey and to support its expansion into new markets.” ” — Patrick Lemaire, Deputy Chief Executive Officer, DIGITRIPS After ten years of continuous growth, DIGITRIPS is entering a new phase of European expansion. To support this trajectory, the group is strengthening its organization with the creation of two new leadership roles within its Executive Committee. Sophie Laporte Linossier joins the Executive Committee as Vice President Customer Service, effective October 16. With over 25 years of experience in customer relationship management and user experience transformation — gained at P&O Australia, Air France KLM Australia, and Smartbox UK — Sophie will be responsible for enhancing service quality and ensuring that customer satisfaction remains at the core of DIGITRIPS’s European growth strategy. In early October, Vicki Wickens also joined DIGITRIPS as Vice President of International Growth, overseeing the group’s expansion strategy across Europe and globally. Based in the United Kingdom, Vicki brings more than 20 years of experience from leading travel and technology companies, including Expedia, Sabre, and Gimmonix. These appointments reflect DIGITRIPS’s commitment to strengthening its key areas of expertise and becoming a leading European player. The group aims to accelerate its development along three key strategic priorities: « “We are delighted to welcome Patrick, Sophie, and Vicki, whose combined experience and expertise will be invaluable in accelerating the group’s internationalization and positioning DIGITRIPS as a leading European player in professional travel distribution. These three appointments — bringing together complementary and international profiles in key leadership roles — mark a new chapter in DIGITRIPS’s journey. As we celebrate our first decade, we are equipping ourselves to scale up successfully and ensure long-term growth.” » — Nicolas Brumelot, Co-founder and President, DIGITRIPS
DIGITRIPS wins Air Canada’s Gold Circle of Excellence Travel Agency Reward at IFTM 2025
DIGITRIPS awarded Air Canada’s Circle of Excellence Travel Agent Loyalty Program Gold Distinction at IFTM 2025
AI in tourism: no revolution without mastery
A look back at the “Game Changers” round table – Next Tourisme 2025 Generative AI is everywhere. And tourism, as an ultra-digitized, data-rich sector, is one of the first playgrounds for this transformation. But in the face of technological acceleration, one question stands out: how can we adopt these tools without losing sight of the essentials? On the occasion of the “Game Changers” round table, organized as part of the Next Tourisme 2025Émilie Dumont, Managing Director of DIGITRIPS, shared our approach to artificial intelligence. Moderated by Nicolas François, Director of the Digital, Marketing and Explore Grand Est Platform at the Agence Régionale du Tourisme Grand Est, the session brought together several industry players to discuss the concrete uses and strategic challenges of AI. It was an opportunity for DIGITRIPS to present a vision that has been in place for over a year: pragmatic, customer experience-oriented, and rigorously mastered both technologically and legally. 1. Faster, more relevant assistance thanks to AI One of the first fields of application for AI at DIGITRIPS wasafter-sales. Why was this? Because this is an area at the crossroads between operational efficiency and customer satisfaction, where AI capabilities can have an immediate impact on processing speed and therefore on the customer experience. We’ve integrated AI models into our management of customer exchanges – the latest tools are integrated directly into WhatsApp, to detect emergency situations in natural language. These tools are capable of analyzing a request, recognizing a critical problem (such as a missing hotel reservation), and instantly transmitting all the necessary data to one of our [human!] agents, who can then intervene with maximum efficiency. It’s not technology for technology’s sake. It’s a targeted use, designed to amplify human efficiency, not replace it. “If a customer arrives at the hotel at 10:30pm with his children and doesn’t have a room, he doesn’t want to talk to an AI. He wants a solution. And fast.” – Émilie Dumont, Next Tourisme 2025 2. AI cannot sacrifice data sovereignty Another point addressed during the event prompted much discussion: RGPD compliance and the risks associated with the use of uncontrolled AI tools. At DIGITRIPS, we made clear decisions right from the start. We use no free AI, no services connected to public servers, and all data is processed on secure infrastructures, hosted by us or by compliant partners. “Customer data is our asset. We can’t entrust it to external services without guarantees. It’s a responsibility, and a factor of confidence for our partners. “ – Émilie Dumont In a sector where data confidentiality is of the utmost importance – whether for identifiers, passports, means of payment or travel itineraries – this vigilance is not a luxury. It’s a competitive issue. 3. AI designed to convert, not impress At DIGITRIPS, AI is not a gadget. It’s an operational lever designed to meet a simple requirement: improve conversion without ever degrading the user experience. This is what guided us in the development of our AI Assistant, our intelligent search assistant currently being rolled out. Its aim: to enable a user to formulate a free-form request in natural language – “a fabulous hotel between the Eiffel Tower and the Musée d’Orsay for less than €200” – and receive relevant results, even if none are an exact match. The system is designed with the user in mind, and is based on color-coded affinity scoring that evaluates the level of correspondence between the request and the proposed results. This avoids frustrating “no answer found” dead-ends – which slow down conversion. It’s a demanding UX/UI approach, designed to guide the user towards the best available options without blocking them. On the back-office side, we are also banking ontransactional AI: real-time processing of complex data (rates, availability, GDS constraints) to generate bookable, reliable and personalized offers. These technical bricks, invisible to the user, are essential for transforming the intention to search into the act of buying. Photo © guillermogo.com, via Next Tourisme 2025
DIGITRIPS Is Hiring: Be Part of the Travel Tech Movement
The travel industry is evolving fast, and so are we ! At DIGITRIPS, we’re on a mission to reshape the travel experience through tech, creativity, and people. We’ve just launched several new job openings across key teams and we’re looking for passionate professionals ready to make a difference. 👉 Check out all our open positions We’re Not Just Building Travel Solutions. We’re Building a Team. DIGITRIPS was born from a simple idea: travel should be smarter, smoother, and more accessible. Today, that vision is carried forward by a collective of talented individuals working across Tech, Customer Service, Data, Sales, and more. As we continue to scale, we’re looking for curious minds and team players who thrive in dynamic environments and care about impact — not just performance. Whether you’re a developer, a customer experience specialist, or a sales pro, we offer a space where innovation is encouraged, and people come first. All roles include hybrid work options (2-3 days remote/week) and are based on trust and flexibility. Why Join DIGITRIPS? We’ve helped over 5 million travelers and earned multiple industry awards — but our greatest success lies in how we treat people: our clients, our partners, and our team. We’re proud of the values that guide us Simplicity Respect Responsability Solidarity Pleasure Diversity Recruitment, Reinvented Our recruitment process is human-centered. Want to send a CV? Go for it. Prefer to introduce yourself via video or audio? That works too. We care less about how you present your profile, and more about what drives you. 🔗 Ready to apply? Browse all current openings here: https://jobs.digitrips.com/jobs 👉 Curious to learn more about what it’s like to work at DIGITRIPS? Check out this recent article that captures the spirit of our company and our people: “DIGITRIPS recrute : rejoignez l’aventure tech qui révolutionne le voyage !”📖 Read the full article
