CUSTOMER CASE STUDY

Independent agency specializing in custom travel

Mon Prochain Voyage helps its clients create personalized trips. To respond quickly to requests while maintaining a high standard of service, the travel agency was looking for a solution that could centralize its travel offers and streamline the process of putting together travel itineraries.

Logo Mon prochain voyage
The Challenge
The Main Challenges
Why DIGITRIPS Pro?
Key Figures

The Challenge

Optimize your time and profit margins when designing personalized trips for clients.

The Main Challenges

  • Lack of time to prepare the files
  • Difficulty filtering and comparing offers based on customer profiles
  • Preparing estimates is time-consuming
  • Need access to more job listings
  • The Need to Be More Responsive to Travelers’ Expectations

The travel agency Mon Prochain Voyage wanted to speed up the sales preparation process so it could devote more time to personalized advice.
Digitrips Icon Guillemet

With DIGITRIPS, it’s very easy for us to find accommodations and flights. It’s very intuitive, and it’s the ideal solution even for training new colleagues because it’s so easy to get started.

The Mon Prochain Voyage Team

Why DIGITRIPS Pro?

Mon Prochain Voyage now uses DIGITRIPS Pro to centralize its travel operations and streamline the day-to-day work of its travel advisors. Teams use the platform to:
  • save time during the sale;
  • focus more on customer consulting;
  • gain access to a wider range of options;
  • automate certain tasks;
  • improve the customer experience.

The platform’s ease of use also makes it easier to train new employees and helps them become proficient more quickly.

Key Figures

After several years of using DIGITRIPS Pro, Mon Prochain Voyage notes:

30 min

earned on average per sale

90 %

conversion rate

90 %

DIGITRIPS Pro satisfaction ratings for ease of use, customer support, business development, and customer retention

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